Privacy Policy

At Bolton Carpet Warehouse (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, purchase our products, contact us, or otherwise use our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

Contact Information

• Full Name

• Billing Address

• Shipping Address

• Email Address

• Telephone Number

Payment Information

• Payment Method

• Transaction Details

• Payment Confirmation Information

Note: Payments are securely processed through trusted third-party payment providers. We do not store your complete debit or credit card details on our servers.

Account Information

If you create an account with us, we may collect:

• Username

• Password (encrypted)

• Account Preferences

• Saved Addresses

Order Information

• Products Viewed

• Products Purchased

• Order History

• Returns and Refund Requests

Communications

• Customer Service Enquiries

• Email Correspondence

• Feedback and Reviews

Device & Technical Information

When you browse our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Pages Visited

• Date and Time of Access

• Cookies and Similar Technologies

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Process payments securely

• Arrange shipping and delivery

• Manage returns and refunds

• Respond to customer enquiries

• Improve our website and services

• Personalise your shopping experience

• Send order updates and service communications

• Send promotional emails (only where permitted by law or with your consent)

• Prevent fraud and protect our website

• Comply with legal and regulatory obligations

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Cookies

Our website uses cookies and similar technologies to:

• Keep the website functioning properly

• Remember your preferences

• Improve website performance

• Analyse website traffic

• Enhance your shopping experience

Most web browsers allow you to control or disable cookies through your browser settings.

How We Share Your Information

We only share your personal information when necessary to operate our business.

Your information may be shared with:

• Payment Service Providers

• Shipping and Delivery Companies

• Website Hosting Providers

• Website Analytics Services

• Email Marketing Providers

• Fraud Prevention Services

• Government or Regulatory Authorities where legally required

We do not sell or rent your personal information to third parties.

Data Security

We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders

• Provide customer support

• Meet legal obligations

• Resolve disputes

• Enforce our policies

When your information is no longer required, it is securely deleted or anonymised.

Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict certain processing activities

• Object to specific processing

• Withdraw consent where applicable

• Request a copy of your personal data

To exercise these rights, please contact us using the contact information available on our Contact Us page.

International Data Transfers

Where your personal information is transferred outside the United Kingdom or the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other legally recognised transfer mechanisms.

Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, analytics providers, or embedded content. These third parties have their own privacy policies, and we are not responsible for their privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us through the details provided on our Contact Us page.