Frequently Asked Questions

1. Do you deliver across the UK?

Yes. We deliver to addresses across the United Kingdom. Delivery availability may vary depending on your location.

2. How long will my order take to arrive?

Orders are typically processed within 2–5 business days. Delivery times may vary depending on your location, courier schedules, and product availability.

3. Can I return an item?

Yes. You may request a return within 14 days of receiving your order, provided the item is unused, in its original condition, and returned in its original packaging. Please refer to our Returns & Refunds Policy for full details.

4. Which payment methods do you accept?

We accept secure online payments using the payment methods displayed during checkout, including major debit and credit cards where available.

5. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email. If tracking is available, your tracking number and courier details will be included.

6. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with your order number and photographs of the item. We will review your request and provide an appropriate resolution.

7. How can I contact customer support?

You can contact our customer support team by email, phone, or live chat during our business hours.

Email: info@boltoncarpetwarehouse.co.uk
Phone: +44 1204 385771

8. Is my payment information secure?

Yes. All online payments are processed through secure, encrypted payment gateways. We do not store your full payment card details.

9. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist before your order has been processed or dispatched.

10. What happens if I am not available when my order is delivered?

Delivery attempts are managed by the courier. If you are unavailable, the courier may leave delivery instructions or arrange another delivery attempt according to their procedures.

11. Do your rugs require special care?

Care requirements may vary depending on the rug. Please refer to the care instructions provided on the product page or product label before cleaning or maintaining your rug.

12. Where can I find your store policies?

You can find our Shipping Policy, Returns & Refunds Policy, Payment Policy, Privacy Policy, and Terms of Service in the footer of our website.